Shipping policy
Where do you ship?
We ship internationally! Certain licensed products have restrictions set by the licensor, which allows us to only ship those products within select regions. Please email us at info@volantedesign.us if you experience any issues shipping to your address.
Is my package insured in case of loss or damages?
You will see an option to purchase insurance through Route at checkout. If your order is lost, stolen, or damaged, you can quickly file a claim through Route for a refund or a replacement. We are not liable for lost, damaged, or stolen items if you do not purchase insurance.
How much will shipping cost? How long will it take?
Shipping costs vary based on address. Our international shipping options ranges from around 30 USD to 100 USD, depending on the location. Shipping time depends on the shipping option you’ve selected at checkout and your location. International orders may be delayed going through customs processing. Orders placed before 12 noon ET will ship same business day. Orders placed after that time will ship next business day. Please note we do not ship orders on Friday, Saturday, or Sunday as we are a small business operating on a 4-day work week for the well-being of all our employees. Please keep in mind that if you are choosing an expedited option with early delivery (like next day delivery by 10am), our package pickup window tends to be after the pickup deadline for those expedited options. Contact us with questions or for more information.