Why does it matter that Volante products are made in the US?
By making our products in the United States, Volante Design is able to ensure that all our items are being made ethically and are locally constructed to be durable and long-lasting. As a US-based company, it’s also important to us to try our best to support our communities, both local and national.
Why are your coats so expensive?
We strive to make stylish, everyday products without sacrificing durability, quality, or functionality. This means we research not only the design, but we also source strong, comfortable fabrics and hardware as well. It’s important to us that our coats last you a long time and be constructed ethically so that they can be a functionally awesome part of your wardrobe. Attention to detail in every step of the process means that you’re getting a great, handmade product that’s worth the money you pay for it.
Do things ever go on sale?
Our products do sometimes go on sale, usually for certain promotions or special events like Black Friday. We also occasionally run “Rare Finds & Oddities” sales that feature older designs or “second” products at a discounted price. The best way to stay informed about future sales is to subscribe to our email list, join our Discord community, or follow us on socials like Twitter and Instagram (links for all of these are at the bottom of the page).
Do you do giveaways?
Currently we have no plans for regular giveaways on our social media or website, but keep your eyes peeled! It’s not out of the question in the future.
Do you do wholesale for other companies or small businesses?
Currently do not offer any type of wholesale pricing. While we do support smaller businesses, we too are a small business and do not have the means to offer wholesale pricing at this time.
Will you come to my convention?
If you have a convention, show, or fair near you that you believe Volante Design might be great for, email us at email@example.com and let us know! We’re always checking new events out and even if we can’t make it that year, we’re happy to learn more about it and maybe plan on it in the future. Please note that our products and prices at conventions will be the same as on our website, barring differences in taxes from state to state.
I saw an item at a convention, but I can't find it on your website?
We sometimes feature sample products of upcoming items at conventions. In this case the item simply might not be available yet, so keep an eye out! Alternatively, we sometimes bring older designs to conventions that might not be listed on our website anymore. If you saw an older design at a convention and can’t find it on our website, feel free to reach out to our customer service team at firstname.lastname@example.org. We still might be able to make the item available to you, depending on stock and availability.
PRODUCTS & SIZING
Men's cuts? Women's cuts? What's the difference?
Designing around gender is complicated, our clothes are all inclusive and generally tailored to body type, not to gender. We don’t aim to put people in boxes, however we have developed several specific cuts over years of working with customers and focusing on fitting their bodies as best as possible. Our men’s cut is tailored to fit at your shoulders and chest, with a slimmer waist and no flaring at the hips. Our women’s cut features a roomier chest than our men’s cut, as well as a flared waist to accommodate various hip sizes. If you have any questions regarding sizing or the proper cut for you, feel free to reach out or use our built in size calculator that can be found on each product page.
What happened to X product? Will it be restocked?
Champion and Contender products are regularly restocked throughout the year, but some Volante Design items are made in finite batches, essentially as “limited editions.” We occasionally re-release products or color schemes that are popular, but we always try to bring something new to the table when we do. That could be new colors, an updated fit, or a removable hood. If you love a design and want it re-released, please let us know and we’ll consider remaking it!
How long will a product stay available?
All of our products are produced in limited batches and are sold as long as supplies last. So if you have your eye on a certain item or colorway, make sure not to wait too long! Champion and Contender products are restocked regularly but for those products that have not hit our Champion or Contender level (such as new releases), once it’s sold out we may not be making more.
How can I know when certain products might be restocked? What about new products?
The best way to keep up to date on new products and restocks is to sign up for our email list, follow us on socials, and join our Discord server for the most recent updates and teasers. We cannot guarantee that every colorway and/or product will be restocked, but we do occasionally re-release products or make an updated version that may interest you. Don’t miss out!
CARE & CLEANING
What is this made out of?
Each item’s product page should tell you the specifics of what material your coat is made of. If you have a product that we no longer offer or you’re having trouble finding out the material of your coat, feel free to email us at email@example.com and we’ll be able to give you the specifics you need.
How long will my item last?
The lifespan of one of our sweatshirt products will, of course, be different from our waxed canvas or heavyweight denim products, but every Volante Design product’s lifetime can be measured in years, not in months. We stitch, topstitch, and optimize our designs not just for style but for longevity and durability.
How do I clean it?
Each product comes with a sewn-in care tag that should advise you on how to best care for your item, whether it be machine wash, dry clean, hand wash, or professional care. In general we recommend:
Canvas / denim jackets - be dry-cleaned, although it is possible to spot clean them for specific stains. Use water and a non-dyed cloth to blot out any dirt or other light stains.
Shirts/ Sweatshirts/ Pants - (excluding waterproof items like the AH4 Storm) can be machine washed and dried.
Wool jackets - should be dry cleaned.
Waxed canvas coats - will resist many stains just like they resist water, but they cannot be dry cleaned or machine washed because it will strip the coat of its protective wax layer. Spot clean for specific stains and re-apply the wax periodically for the best results. You can purchase the wax from us if you’d like and we have instructional videos on how to apply it at home as well.
If you have any specific questions regarding proper care of your item, feel free to email us at firstname.lastname@example.org with any questions.
Can I machine wash and dry this coat?
For all Volante items, we highly recommend them to be cared for using the proper method that is listed on the care tags inside each product. If you decide you would like to try machine wash on a non-machine wash item, be aware that certain colorways with light gray or off-white fabrics may be stained in a wash cycle by their accent colors. If using a dryer, the coat may shrink and become less “structured” overall, so hang drying is always preferred. We do not take responsibility for these items if the proper care method was not used. If there are any concerns, questions or issues with care please contact us at email@example.com.
Do I HAVE to dry-clean it?
If the care and cleaning tag or the product page recommend dry-cleaning, it is the cleaning method that is safest for the color and structural integrity of your item. Make sure you are choosing a reputable dry cleaner who understands the materials. If you have a high contrast color scheme or a light color accent, make sure your dry cleaner understands that the dye could bleed if improper methods are used. If you have questions about whether your item needs to be dry-cleaned, follow the directions listed on the item’s care tag or email us with specific inquiries.
How do I maintain my coat?
Aside from occasional cleaning, the waxed canvas coats in particular will need to be re-waxed in order to maintain their water resistance. You can purchase the wax from us if you like and we have instructional videos on how to apply it at home.
Are your products waterproof?
Our waxed canvas coats are water resistant and certain coats are made with waterproof fabrics (such as the AH4 Storm and N7 Spectre). A majority of our designs are not fully waterproofed, especially those made of denim, canvas, or wool. Each product’s description page should list its specific features and let you know if a coat is waterproof or not.
REPAIRS & RETURNS
I've lost a button — what do I do?
We take pride in the quality control process of our items, but we cannot control what might happen when it leaves our hands and is in transit to you. If your jacket arrived damaged or missing hardware, please contact us within 30 days of delivery and we will work with you to replace or repair your item free of charge. Replacement buttons and thread are still available after 30 days for a small fee ($10 which includes shipping, US addresses only), just reach out to us at firstname.lastname@example.org and let us know which type and color of buttons you’ve lost. Many local tailors and dry-cleaners can assist in reattaching buttons if you do not have the means to do so at home.
My coat needs a repair — can you fix it?
If your coat arrives with any issues or defects, please get in contact with us right away or within 30 days of delivery so that we can work with you to try and remedy any issues. Typically, we’ll send you a free return label (US addresses only) so that your item can be sent in to be repaired or replaced as soon as possible. If you have a mishap or issue with any item after the 30 day repair window, contact us anyway and we can give you advice on how to have it repaired, either by us for free or we can send directions on how to have someone local to you fix it.
I received my item, but it doesn't fit — can I exchange it?
If there are any concerns with your order regarding fit or style, we do offer size exchanges within 30 days of receiving your item, provided you live within the US. More specifics about our shipping, return, and exchange policies can be found via the link at the bottom of our webpage.
I'm international and have an issue with my order — what do I do?
Unfortunately, for customers living outside of the US we’re unable to offer free shipping on returns and repairs. However, we still strive to assist in any way we can so feel free to reach out to us at email@example.com to discuss the specifics of your situation.
Have additional questions that you don’t see answered here? Feel free to shoot our customer service team an email at firstname.lastname@example.org! We’re happy to clear anything up for you.